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INTEGRATIONS · WHATSAPP BUSINESS API

Connect WhatsApp Business to Vastu CRM

Connect your WhatsApp Business API through Gallabox to send automated messages to your customers from Vastu CRM.

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  • Connected through GallaboxYour WhatsApp Business API, linked to Vastu CRM.
  • Automated messagesSend messages to customers from Vastu CRM.
  • Message statusSee when each message is sent.
Integration overview

Manage your WhatsApp Business connection

The WhatsApp Business API integration in Vastu CRM shows everything about your Gallabox connection on one card. Here’s what each part means.

  1. 1Connection statusShows Connected once set up, with Edit and remove options beside it.
  2. 2ProviderGallabox is the WhatsApp Business API provider for this integration.
  3. 3SenderThe sender set for your connection. We’ve hidden the ID in this example.
  4. 4Campaign IDShows whether a campaign ID has been configured for the connection.
  5. 5Inbound webhook URLThe URL you copy here and add in Gallabox, covered in steps 1 and 2.
1Step 1 · in Vastu CRM

Copy the inbound webhook URL from Vastu CRM

Open the WhatsApp Business API integration in Vastu CRM and copy the inbound webhook URL.

  1. 1In Vastu CRM, open the WhatsApp Business API integration.
  2. 2Under Inbound webhook URL, click Copy.

This URL goes in Gallabox. Don’t add it to your website forms or a property portal. Those integrations use their own URLs.

Where does it go?

  • ✓ HereGallaboxSettings → Webhooks → Webhook URL
  • ✕ Not hereWebsite formsUse the Website Form integration
  • ✕ Not hereProperty portalsEach portal has its own URL
2Step 2 · in Gallabox

Add the webhook in Gallabox

In Gallabox, open the webhook settings and paste the inbound webhook URL you copied from Vastu CRM into the Webhook URL field.

  1. 1Settings
  2. 2Webhooks
  3. 3Webhook URL
Finish in Gallabox

Once the URL is in the Webhook URL field, complete the webhook setup using the options Gallabox shows you.

  • Paste the full URL, exactly as copied
  • Complete any other settings Gallabox asks for
  • Then check the connection in the next step
Verify the connection

Verify your WhatsApp Business API connection

Return to the integration screen in Vastu CRM and review the connection status and configuration details.

  1. 1Gallabox is shown as the provider.
  2. 2The sender configuration is present.
  3. 3The campaign ID is configured. Where required for your setup.
  4. 4The inbound webhook URL has been added in Gallabox.
  5. 5The integration shows the expected status, such as Connected.

Connected isn’t the whole checkA connected status confirms the integration is set up. Message templates, campaigns and automations are configured separately, so check those too.

Using the integration

Use WhatsApp in your real estate communication workflow

The Gallabox connection is the channel. Your lead records and message templates live in Vastu CRM, and automated messages go out to customers on WhatsApp through it.

  1. 1

    Customer record

    The lead you’re messaging, in Vastu CRM.

  2. 2

    Message template

    The WhatsApp message to send.

  3. 3

    Gallabox connection

    Your WhatsApp Business API, set up on this page.

  4. 4

    Customer’s WhatsApp

    The message reaches the customer on WhatsApp.

Set up on this page

The connection between Vastu CRM and Gallabox.

  • Provider
  • Sender
  • Campaign ID
  • Inbound webhook URL

Covered in WhatsApp & Email

What you send and when, explained on the WhatsApp & Email feature page.

  • Message templates
  • Bulk campaigns
  • Drip automation

Need help connecting WhatsApp Business?

Find the part of the connection that needs attention, then follow what to check.

  • The webhook hasn’t been configured

    What to check

    Copy the inbound webhook URL from Vastu CRM (step 1) and add it in Gallabox under Settings → Webhooks → Webhook URL (step 2).

  • Integration details look incomplete

    What to check

    Review the provider, sender and campaign ID details on the WhatsApp Business API card in Vastu CRM.

  • The connection status isn’t what you expect

    What to check

    Review the webhook setup in Gallabox and the integration details in Vastu CRM. If it still isn’t right, contact Vastu CRM support.

  • Connected, but a message flow isn’t working

    What to check

    Check that flow’s template, campaign or automation separately. A connected status doesn’t mean every message flow is ready.

These are first checks based on the integration screen, not a complete list of possible errors.

Still stuck? Contact Vastu CRM support.Or book a demo and we’ll walk your team through WhatsApp messaging in Vastu CRM.
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Questions about the WhatsApp Business API integration

Common questions about connecting Gallabox to Vastu CRM.

  • How do I connect WhatsApp Business API to Vastu CRM?

    Vastu CRM uses Gallabox for this integration. Copy the inbound webhook URL from the WhatsApp Business API integration in Vastu CRM, then add it in Gallabox under Settings → Webhooks → Webhook URL.

  • Which provider does Vastu CRM use for WhatsApp Business API?

    The integration uses Gallabox as the WhatsApp Business API provider. It’s shown as the provider on the integration card in Vastu CRM.

  • Where do I find the inbound webhook URL?

    Open the WhatsApp Business API integration in Vastu CRM. The URL is shown under Inbound webhook URL, with a Copy button.

  • What is the inbound webhook URL used for?

    It’s the URL Vastu CRM asks you to add in Gallabox under Settings → Webhooks → Webhook URL, so Gallabox knows where to send webhook updates for your connection.

  • Why are sender and campaign ID details shown?

    They’re part of your connection’s configuration and are shown on the integration card so you can check they’re in place. If something looks missing, contact Vastu CRM support.

  • Does connecting WhatsApp Business set up all my campaigns?

    No. Connecting Gallabox sets up the channel. Message templates, campaigns and automations are set up separately in Vastu CRM.