COLLECTIONS
Manage real estate collections from one place
Manage payment demands, send timely reminders and track customer payment status in Vastu CRM.
- Payment demandsRaise and send demands for every unit.
- Timely remindersBuyers are reminded before the due date.
- Payment statusSee what is due and what is paid.
Know which customer payments need attention
Vastu CRM tracks payment status for every demand and every customer, so sales and accounts teams can see what is overdue, what is due next and what has been paid, without piecing it together from scattered spreadsheets.
Sample data for illustration.
Sent from your company email domain
logoSkyline TowersSales and accounts officeDemand letter12 Oct 2026
To
Rohan Iyer
Unit B-0903, Tower B · 3 BHK
Subject: Payment demand, Slab 9 complete
Dear Rohan Iyer, as per the payment plan for your unit, the instalment below is now due.
Kindly arrange the payment on or before 20 Oct 2026.
Generate and send payment demand letters
Prepare a payment demand for a customer’s milestone, check the letter, and send it to the customer by email. Every demand stays on the customer’s record, so the next follow-up starts from the right amount and date.
- 1Pick the milestone the demand is for, such as a slab or agreement stage.
- 2Set the amount and due date once; they appear in the letter as entered.
- 3Copy the accounts team or other recipients, and send from your own company domain.
Send payment reminders at the right time
Set reminders to go out a chosen number of days before and after each payment due date. Vastu CRM sends them on schedule, so your team does not have to track every date by hand.
- 3days before the due date
- 3days after the due date
Emailed to Rohan Iyer, CC Accounts team.
Reminder: ₹8,40,000 for Unit B-0903 is due on 20 Oct.
Reminder: ₹8,40,000 for Unit B-0903 was due on 20 Oct.
Keep each customer’s payment demands organized
Every demand raised for a customer sits on one record with its due date and payment status. Sales and accounts teams look at the same history, so post-booking follow-ups start from the facts, not from memory.
- Each demand listed with its milestone, due date and status
- Paid, due and remaining amounts visible at a glance
- One shared record for sales and accounts, with role-based access
Booking value₹1.42 Cr
From booking to payment follow-up
Collections picks up once a unit is booked. The payment plan comes from Cost Sheets & Pricing; Collections handles every demand, reminder and payment status after that.
Payment plan
Created with the cost sheet, before Collections starts.
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Booking confirmed
The buyer becomes a customer, with the unit and payment plan on record.
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Payment demand
Raise the demand for the milestone and email the letter to the customer.
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Reminder
Reminders go out on schedule, before and after the due date.
-
Payment status
Each demand is tracked as due, overdue or paid on the customer’s record.
Collections
Bring more visibility to your property collections
Send payment demands, automate reminders and track the payment status of every customer after booking, in the same CRM your sales team already uses.
- Zero installation cost
- Free onboarding
- All features on every plan
Questions about real estate collections management
What builders, sales and accounts teams ask about managing payments after a booking.
What is real estate collections management software?
Real estate collections management software helps builders and developers manage customer payments after a booking: issuing payment demands, reminding customers around due dates and tracking the payment status of each demand. In Vastu CRM, collections sits in the same real estate CRM your sales team uses, so one customer record runs from lead to booking to payment follow-up.
Can Vastu CRM generate payment demand letters?
Yes. Vastu CRM generates payment demand letters for your customers and sends them by email. With custom domain email set up, demand letters go out from your own company domain.
Can payment reminders be automated?
Yes. Payment reminders are scheduled relative to each due date, so they can go out a set number of days before or after a payment is due without anyone tracking the dates by hand.
Can I track payment status for each customer?
Yes. Vastu CRM tracks payment status per demand and per customer, so sales and accounts teams can see which payments are still pending and which are completed for every customer.
Can other team members receive demand letters?
Yes. You can copy additional recipients on demand letters, such as your accounts team, so the right people receive every demand sent to a customer.
Does collections management handle payment-plan creation?
No. Payment plans are generated in Vastu CRM’s Cost Sheets & Pricing workflow, based on the booking price and milestones. Collections takes over after the booking and manages the payment demands, reminders and payment status tracking.